Shipping and Returns

Prices & processing

Product prices do not include shipping, taxes, or applicable required-delivery charges. Orders are normally processed within 1–2 business days. Shipping transit time begins after processing and may vary by carrier and destination.

Heat protection

Some heat-sensitive items require one Thermal Shipping Box Medium. The required packaging is added once per qualifying order, not once per item, and its charge is shown in your cart.

Thermal packaging helps protect products during transit but cannot guarantee product condition in extreme temperatures.

Frozen shipping

Frozen products ship separately from regular items where required. FedEx 2Day shipping is selected automatically for frozen shipments. You may receive multiple shipments and separate shipping charges.

Frozen items may arrive thawed. Re-freeze upon receipt where the product instructions require it.

Alcohol restrictions

Alcohol orders require an adult signature at delivery. A $9.99 alcohol delivery-signature charge applies where required. Carrier and payment availability may be restricted for alcohol orders.

You must be 21 or older and available to sign for delivery. Alcohol cannot be left unattended.

Pre-orders

A pre-order item delays the entire order until that item is ready to ship. If you need in-stock items sooner, please place a separate order.

Product-specific timing is shown on the product page and in your cart. Timing is determined by the product’s recognised pre-order code.

Store pickup

Pickup availability is shown only for eligible products and orders. Store information is shared across our storefronts. Delivery-related charges are not described as automatically applying to qualifying pickup orders.

Returns

We stand behind the quality of our products. If there is a problem with your order, please contact African Hut as soon as possible with your order details.

Food products cannot be returned because of health and safety requirements. Seasonal sales are final. Please do not discard damaged or spoiled items before contacting us, as we may need details or photographs to review your request.

For missing, damaged, or unsatisfactory items, contact African Hut at (949) 582-9546 or sales@africanhut.com. Please report missing-item concerns within seven days of delivery.